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Project Echo – Telementoring for Complex Health Conditions

Project echo is a telementoring program that connects primary care doctors with inter-disciplinary teams of specialists. This method is designed to improve the treatment of patients with complex health issues, particularly in rural and underserved areas.

The ECHO model was created at the University of New Mexico in 2003 and was primarily focused on treating hepatitis C patients from populations that are underserved and prisons. The ECHO model has since been replicated throughout the world in a variety of areas of clinical practice such as diabetes, asthma chronic pain, asthma and rheumatology. The ECHO model is supported by the Robert Wood Johnson Foundation, the Agency for Healthcare Research and Quality and the GE Foundation, and the Leona M. and Harry B Helmsley Charitable Trust.

In ECHO sessions, participants present unidentified case studies and take part in a group discussion with content experts via videoconferencing. In this «all teach and all Cardinal Health learn» format, participants are able to share their expertise and experience with other participants to answer questions, give feedback, and provide clinical recommendations.

The ECHO model also permits remote monitoring of patient outcomes. Specialists from the University of New Mexico monitor every community provider’s plans for treatment to ensure that their patients receive the highest quality of care. If a patient fails to adhere to the prescribed treatment The specialists may suggest mid-course corrections. This can help reduce the risk of failure in treatment and increases the chance of an outcome that is positive. Additionally, specialists can utilize the ECHO system to track their data and discover gaps in care. This information is then given to local physicians to assist them in better serving their patients.

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